Our contact details
Name: Carly Coulter t/a Blossom & Twine
E-mail: carly@blossomandtwine.com

The type of personal information we collect
We currently collect and process the following information:
Personal contact information (for example, name, email address, phone number, residential address)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To enable us to respond to product/service enquiries
  • To enable us to provide you with a product and/or service

We also may receive personal information indirectly, from the following sources in the following scenarios:

  • Via an individual making a booking on your behalf, or placing an order to be delivered to you

We use the information that you have given us in order to provide you with products and/or services.

We do not share this information with any individual or organisation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting carly@blossomandtwine.com
(b) We have a legitimate interest.


How we store your personal information
Your information is securely retained for 5 years and we will then dispose of your information by deleting all emails and contact information from our servers.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  • Please contact us at carly@blossomandtwine.com if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at carly@blossomandtwine.com.
You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk